Returns Policy

If you are unsatisfied with your order you may return it to us for a refund within 30 days of purchase. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that we cannot accept returns on personalised items, unless they are damaged. We will personalise the items as per your entry on the website - the customer is liable for any spelling mistakes or grammatical errors when entering the engraving text.

Please contact info@cellarwineshop.co.uk to arrange a return. 

Should you have an issue with your order

Should an item arrive in damaged condition or you have any other issue what so ever please contact us right away on info@cellarwineshop.co.uk.

We will endeavour to dispatch a replacement to you the same day or a full or partial credit will be issued depending on the nature of the issue.

Photographic evidence may be requested.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the amount of days the card processing company allows.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

info@cellarwineshop.co.uk

Exchanges 

If you would like to exchange your item please first get in contact by emailing info@cellarwineshop.co.uk